Shipping policy

Shipping Policy

Please read our Shipping Policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your order details once your purchase is complete. A second email with tracking information will be sent once your order has been shipped.

2. Shipping Times

Orders are typically delivered within 5-12 business days after dispatch. Delivery times may vary due to customs processing, carrier delays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Please note: shipping costs are non-refundable. In the event of a return or refund, the original shipping fee will not be returned.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

5. Customs & Duties

For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We are not responsible for delays caused by customs processing.

6. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at [your email]. We will investigate the issue with the carrier on your behalf.

We are not responsible for packages lost or delayed due to:

  • Incorrect shipping address provided by the customer
  • Failed delivery attempts
  • Customs holds

Please ensure your shipping address is correct before completing your order.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged item and packaging. We will resolve the issue promptly at no additional cost to you.

8. Contact Us

For any shipping related questions, please reach out to us at:

📧 uhomebuy@gmail.com

We typically respond within 24 hours on business days.